STORE POLICY
CUSTOMER CARE
At Snatched, your satisfaction is our highest priority. We are committed to providing exceptional customer service before, during, and after every purchase. Whether you have a question about a product, need assistance with an order, or require support with a return or exchange, our team is here to help.
We believe that shopping should be simple, transparent, and stress-free. That's why we strive to respond to all customer enquiries promptly and provide clear, honest communication every step of the way. From product recommendations to order updates, we're dedicated to ensuring you have a seamless experience with our brand.
If you need assistance, please contact our Customer Care team via email or through our contact form. We aim to respond to all enquiries within 1–2 business days. While response times may be slightly longer during peak periods, every enquiry is handled with care and attention.
At Snatched, we're passionate about building lasting relationships with our customers. Your feedback helps us continue to improve our products and services, and we're always looking for ways to deliver an even better experience. Thank you for choosing Snatched—we appreciate your trust and look forward to supporting you throughout your fitness journey.
PRIVACY & SAFETY
At Snatched, we are committed to protecting your privacy and handling your personal information responsibly. We only collect the information necessary to process your orders, provide customer support, improve your shopping experience, and communicate with you about your purchases, promotions, or important updates where you have chosen to receive them.
All payments made through our store are processed securely by trusted third-party payment providers. Snatched does not store or have access to your full payment details, ensuring your financial information remains protected throughout every transaction.
The personal information you provide, including your name, contact details, shipping address, and order history, is stored securely and used solely to fulfil your orders, manage your account, and deliver the services you request. We do not sell or rent your personal information to third parties.
To enhance your experience, our website may use cookies and similar technologies to understand how visitors use our site, improve functionality, and personalise content. You can manage your cookie preferences through your browser settings at any time.
If you have any questions about how your information is collected, used, or protected, please contact our Customer Care team. We are committed to maintaining a safe, secure, and transparent shopping experience for every customer.
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL