SHIPPING & RETURNS
SHIPPING POLICY
At Snatched, we are committed to providing a smooth and reliable delivery experience from the moment you place your order to the moment it arrives at your door. We carefully package every item to ensure your products are protected and delivered in excellent condition.
Once your order has been successfully processed, our team works efficiently to prepare and dispatch your items. Shipping times may vary depending on your location, chosen delivery method, and current order volumes. You will receive confirmation and tracking details once your order has been shipped, allowing you to follow your delivery every step of the way.
We partner with trusted shipping providers to ensure your order is handled with care and delivered securely. Shipping costs are calculated at checkout and may vary based on your location, order size, and delivery option selected.
Please ensure all shipping details provided at checkout are accurate to avoid delays. While we aim to meet estimated delivery timeframes, unforeseen circumstances such as carrier delays or external factors may occasionally impact delivery times.
RETURN & EXCHANGE POLICY
At Snatched, we want you to feel confident and satisfied with every purchase. We understand that sometimes a product may not be the perfect fit, which is why we aim to make our return and exchange process simple, transparent, and hassle-free.
If you change your mind about your purchase or experience an issue with your order, please contact our Customer Care team within the required return timeframe. Our team will guide you through the next steps and assist you with finding the best solution.
To be eligible for a return or exchange, items must be unused, unworn, in their original condition, and returned with all original packaging and tags where applicable. For health, hygiene, and safety reasons, certain products may not be eligible for return if they have been opened, worn, or used.
Once your return has been received and inspected, we will process your approved refund or exchange. Refunds will be issued using the original payment method, excluding any applicable shipping fees unless the item was faulty or incorrect.
We encourage our customers to carefully review product details, sizing information, and descriptions before purchasing to ensure the best experience. If you need assistance choosing the right product, our team is always here to help.